Information for Agencies refering clients

We can help your client if they;

• Are moving to an unfurnished home.
• Have insufficient furniture in their current home.
• Need to replace damaged or worn out furniture or appliances.
• Have experienced a change of circumstances and need additional items.

Your client also needs to be in receipt of a means tested benefit such as;

• Job seekers allowance (JSA).
• Income support.
• Housing benefit.
• Working families benefit.

Once a client is referred, their application remains 'live' with us for 6 weeks, so they can return at any time within that period to look for the items they need.

If your client needs other items in the future, we are happy to accept further referals beyond the initial 6 week period.

On rare occasions, we may have to limit the number of items a client selects to those that will meet their reasonable immediate needs, until further items become available.

How to refer your client

1. Complete a referal form in full, including the items required, making clear who will be providing the donation.
2. If posting or sending by fax, mark the form with your agency stamp to ensure authenticity and remember to sign it.
3. You can give the form to your client to bring along at the time of their visit if you prefer.

Some of the Agencies who currently refer clients to the project:-

• Social Services (County and unitary Councils)
• Health Trusts (e.g. discharge from long term hospitalisation)
• Health visitors
• Benefits Agency
• DSS
• Probation Services
• Dorset Care Trust (e.g. bail support scheme)
• Citizens Advice Bureau
• Local Authority Housing
• Housing Associations
• Supported Housing providers (listed)
• Youth Services
• Education Welfare Services
• Dorset Youth Association
• College and University Student Services
• Night Shelter
• Women's Refuge
• HIV/AIDS self help organisations
• Drug/Alcohol Treatment Centres
• Churches
• Voluntary organisations providing advice and support





We reserve the right not to accept a referral or assist a client if;

1. Applicants make or have made a false statement regarding their application
2. Applicants use threatening or abusive behaviour/language to any member of staff or volunteer.
3. Similar items have already been recently supplied.